Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us.

Returns

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Uncategorized

Premium Signature Range
If ordering our premium signature range PJs, then these are dispatched the next working day.

All other PJs
Everything else is based on a Pre-order basis and will take 2-4 weeks to arrive to you. 

Shipping time:
Depending on where you are based, you will have the option to select standard delivery or express. 

Standard time:
UK = 2-3 Days
Europe =3-5 Days
USA & Canada = 5-7 Days
Australia =  5-7 Days

Express Time
1-3 Days

All orders are dispatched "Tracked and Trace" we will send you a tracking confirmation email once your order leaves our warehouse. If you leave us your mobile phone number when you checkout, we shall add this into the tracking for you. 

If you believe your order has been lost or the tracking has paused, please contact us (we will come straight back to you)

 

We ship worldwide and use all of the reputable companies such as Fedex, UPS and DPD. We have daily courier collections. 

All Signature Range PJ's are physically in stock and dispatched the next working day.
We do not drop ship (like most competitors) and personally process all orders in-house from a family member. 

Size Exchanges:
The fastest way to ensure you get what you want is to make a separate purchase for the new item and return the item you have. Once we receive your item back, we will then process a refund. Please note you will have a 14 day window to exchange your PJs. 

Returns
We offer a 14 day return period on all Christmas PJs. 
If the 25th of December has passed, we are unable to exchange/accept returns for any Christmas PJs as we close for several months.

For further information on exchanges and returns, please click HERE

We accept all major cards including Visa, Debit card, Maestro,  American Express, Apple Pay, Google Pay, Paypal plus many more.


Looking after your Pajamas is extremely important. You want them to last for many years and even pass down to a sibling or a friend. We also put our PJs through their paces and wash around 6 times to test for fading and shrinking issues. Below are some tips to ensure your family pajamas remain in top condition. 

Firstly you should always set the wash temperature to 30 or 40 degrees. If any higher and you may risk shrinkage.

 

HOW DO I WASH MY Pajamas?

​

  • It is always best to wash brand pajamas (especially the baby sizes) before they are worn – this makes sure any possible impurities are removed before putting them next to your baby's delicate skin.

  • Separate the clothes out into whites and colours as you would do your normal wash. Remove any heavy soiling such as stuck on food, baby sick or poo with a wipe or by rinsing under a tap. 

  • If anyone in the household has been ill, your baby's clothes should be washed separately from any clothes or bedding that could be infected because bacteria can still spread during washing.

  • Tough stains should be left to soak before washing. If you do use bleach on your baby’s whites, make sure they are washed and rinsed thoroughly.

WHAT DETERGENT SHOULD I USE?

All major brand detergents are thoroughly tested so are safe to use. Some detergents have been specially formulated for use on baby clothes. Whatever washing powder you use, always buy a good quality brand.
 

Buy practical fabrics
 

  • Look out for clothing that is easy to wash and quick drying. Cotton is perfect for babies as it is breathable which helps to prevent them from sweating and is soft against their skin.

  • Avoid buying delicate fabrics that have special care instructions; the last thing a busy parent needs is to be hand washing.

  • Steer clear of clothes with details sewn on such as sequins. These make it difficult to wash and, more importantly, risk coming off and being swallowed by your baby.

We always attach a size guide on each listing to help. If you are struggling then you can always get in touch with us on social media or by using our contact form. Our sizes are made to fit customers from around the globe. 

Our signature range size guide is HERE

Generally we stick to this simply formula:

Female Sizing Suggestions (US)
Small = US4/6
Medium = US6/8
Large = US8/10
XL = US10/12
2XL = US12/14
3XL = US14/16

Adult Females (UK)
Small = UK8/10
Medium = UK10/12
Large = UK12/14
XL = UK14/16
2XL = UK16/18
3XL = UK18/20


Adult Males:
This is a little different and varies on height and weight. We always advise selecting the size you normally wear. For example a male who is 5'11 medium build who normally wears a medium should select a medum.

Kids:
These are pretty much true to size, unless your child is very small or very tall, you may wish to consider a different size up or down. (don't worry though, we can always exhange the size if it's wrong)

Baby
The same as Kids, these are very accurate and sizing charts have been attached to each listing. 

If you are concerned and need help then please do get in touch.